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We want you to be completely satisfied with your purchase. Therefore, in addition to your statutory right of withdrawal (which you may read more about here), you always have the right to return your products for a full refund within 30 days of purchase. The only requirement is that the product is returned in original condition, unused and undamaged. And that you include the original packaging and accessories. Below, you will find the information you need to return a product.
If a product you have purchased is defective, you may invoke your rights according to applicable consumer legislation by notifying us of the defect. You may assert that a product is defective only if the defect is original, i.e. if it does not conform to the provisions of the purchase contract with respect to type, quantity, quality, other characteristics, and packaging. For example, a product is not defective if it has been damaged or defective due to wear and tear or careless handling. If you are not satisfied with your product, and it is due to obvious material or manufacturing defects, including damage that has occurred during shipment, please contact us immediately. In the event of a complaint, the pre-printed return form must be used.
If possible, we will rectify defective products, and if rectification is not possible, we will deliver substitute goods. If neither of the previous options are possible or reasonable, we will refund the price you have paid for the product. You must be able to prove your purchase, why we recommend that you save your order confirmation and payment reference as a receipt for your purchase.
If you want to notify us of a defective product, contact our customer service customerservice@orrefors.se for assistance. When we have received the products and approved the return, we will inform you of if we will rectify the defect, deliver substitute goods or make a refund. Returns of defective products are free of charge, provided that you use the return slip provided by us.